WELCOME TO RIVER RUN HOUSE & COTTAGES

EIRCODE E45KV07

Directory Enquiries  11850
River Run Office  086 4114225
Emergency Services  999
Shannon Doc 0818  123500
Terryglass Defibrillator  087 7741102
Gardai Borrisokane  067 27101
Gardai Nenagh  067 50405
Gardai Portumna  090 97 41004
Nenagh Hospital  067 31491
Galway Clinic Hospital  091 785000
Borrisokane Medical Centre  067 27106
Pharmacy – Borrisokane (O’ Meara’s)  067 27300
Pharmacy – Portumna (Hayes & Hayes)  090 9741025

Taxi – Aidan Claffey  0876531777
Post Office – Borrisokane  067 27189
Post Office – Portumna  0909 741200
Tourist Office – Portumna  090 9759200
Tourist Office – Nenagh  087 1871932

ATM:
Bank of Ireland, Clonfert Avenue, Fairyhill, Portumna – Tel: 090 9741021 (12 Minutes by Car)
SuperValu, Clonfert Avenue, Fairyhill, Portumna H53 XE40 (12 Minutes by Car)
Spar, Main Street, Shesheraghmore, Borrisokane E45 ND78 – Tel: 067 27408 (13 Minutes by Car)

Banks:
Bank of Ireland, Clonfert Avenue, Fairyhill, Portumna – Tel: 090 9741021 (12 Minutes by Car)
Allied Irish Bank, 53 Pearse Street, Nenagh – Tel: 067 31714 (26 Minutes by Car)

Shopping:
SuperValu, Clonfert Avenue, Fairyhill, Portumna H53 XE40 (12 Minutes by Car)
Aldi, St. Joseph’s Road, Portumna H53 A296 (13 Minutes by Car)
Clelands Supermarket, Riverside, Shannon Street, Borrisokane (13 Minutes by Car)
Spar, Main Street, Shesheraghmore, Borrisokane E45 ND78 – Tel: 067 27408 (13 Minutes by Car)
Tesco, Ormond Streetm Borrisokane Road, Nenagh – Tel: 1890 928449 (25 Minutes by Car)

Hardware:
PJ Heenan & Son, Ballyhaden, Borrisokane – Tel: 067 27141 (13 Minutes by Car)
D Lynch & Sons, St. Patrick’s Street, Fairyhill, Portumna – Tel: 090 9741014 (13 Minutes by Car)
Woodies, Stereame Centre, Limerick Road, Nenagh – Tel: (067 41144) (30 Minutes by Car)

Car Maintenance:
Mr. Conor Leenane, Newlawn Repairs, Ballinderry – Tel: 086 1066613
John Horan Tyres, Lehinch, The Ferry, Co. Tipperary – Tel: 090 9747976
RAE Auto Factor, Shesheraghmore, Borrisokane – Tel: 067 27000

Petrol Stations:
Applegreen , Main Street, Shesheraghmore, Borrisokane E45 ND78 – Tel: 067 27408 (13 minutes by Car)
Ferry Inver Service Station, Lehinch, Co. Tipperary (9 Minutes by Car)

Electrical:
Expert Electrical, Stereame Centre, Limerick Road, Nenagh – Tel: 067 37277 (30 Minutes by Car)

Please take the time to read our Booking Terms and Conditions, we appreciate that it is tedious and you may be tempted to skip through the content but these details are important. We have prepared the following to clearly describe our procedures and policies in order to
clarify the contractual relationship between us and you, our valued client.

1. Definitions
   1. Accommodation: the period of time for which We provide accommodation at the River Run to You as set out in the Booking and agreed by Us.
   2. Booking: your request for Accommodation as made via our website booking form or by telephone.
   3. Check-In Date: the date and time upon which the Accommodation will begin and the River Run will be made available to you.
   4. Events Outside Our Control: is defined in clause 9.
   5. Terms: the terms and conditions set out in this document.
   6. We/Us/Our: Hanara Limited, trading as River Run House and Cottages, with registration number 669596 and registered in Ireland.
   7. When we use the words ‘writing’ and/or ‘written’ in these Terms and Conditions, this will include communication by email unless We say otherwise.
2. Our Contract With You
   1. These are the terms and conditions on which We manage your Booking and supply the Accommodation to you.
   2. Please ensure that you read these Terms carefully and check that the details of the Booking and in these Terms are complete and accurate, before you submit the Booking. If you think that any changes are required, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between you and Us.
   3. When you submit the Booking to Us, this does not mean We have accepted your request for Accommodation. Our acceptance of the Booking will take place as described in clause 2.4. If We are unable to provide you with Accommodation, We will inform you of this in writing (see Clause 1.7) and We will not process the Booking.
   4. These Terms will become binding on you and Us when We issue you with a written acceptance of the Booking and when we receive your deposit payment, at which point a contract will come into existence between you and Us.
   5. We shall assign a reference number to your Booking and inform you of this when We confirm the Booking. You will be required to quote the order number in all subsequent correspondence with Us relating to the Booking.
   6. If you make a booking over the telephone then these Terms will apply to such Booking.
   7. The maximum number of people who can stay at the River Run will be notified to you as part of the Booking process and agreed by you prior to confirming the Booking. You will be expected to comply with this regulation. We require all names of guests to be submitted to the River Run prior to arrival.
   8. You are obliged to arrive at and leave the River Run at the dates and times in the Booking (unless you advise otherwise and we agree the same in advance). Your Accommodation will not be available at any time outside of the times reserved by you. We reserve the right to make a reasonable additional charge (whether by retaining the cautionary deposit (explained in clause 5) or otherwise) in the event that your party has not left the River Run by the agreed departure time. Current Covid 19 guidelines, as dictated by Fáilte Ireland, state that checking in time is 5pm and checking out time is 10am – these time frames are in place to allow adequate housekeeping between bookings.
   9. While we attempt to keep our photographs, illustrations and other images as up to date as possible, these are used for illustrative purposes only and are subject to change.
   10. The activities that may be listed in our literature or on our website are outside our control and are not supplied by the River Run. If you wish to participate in any of these activities at or near the River Run, we recommend that you book the activity directly with the relevant provider. We accept no liability whatsoever in relation to these activities or incidents which occur during the course of these incidents.
   11. You confirm that you are over 21 years of age.
   12. Once your Booking has been confirmed, the River Run agrees to provide your Accommodation in accordance with clause 4.
   13. We agree to meet the minimum standards as required by us to ensure that the River Run is suitable for your Accommodation, including but not limited to health and safety measures, basic facilities and maintenance of the same.
   14. You can cancel this contract in accordance with clause 10.
3. Changes to Booking or Terms
   1. We may revise these Terms from time to time in the following circumstances;
      1. Changes in how We accept payment from you; or
      2. Changes in relevant laws and regulatory requirements; or
      3. If we have a valid commercial reason to do so.
   2. If We have to revise these Terms under clause 3.1, we will give you at least 14 days written notice of any changes to these Terms before they take effect. You
   3. You may request a change to the Booking for Accommodation by contacting Us. Any changes to the Booking:
      1. Are permitted at the sole discretion of the River Run;
      2. That results in a change in the total price of the Accommodation, We will notify you of the amended price in writing. If you do not wish to accept the amended price then the Booking shall remain as originally placed.
      3. If you wish to cancel a Booking before the Check-In Date for Accommodation, please see your right to do so in clause 10.
   4. Providing Accommodation and Restrictions
      1. We will supply the Accommodation to you for the period set out in the Booking.
      2. The maximum number of people who can stay at the River Run will be notified to you as part of the Booking process. You may not exceed that number.
      3. When you select an alternative group option, the number of bedrooms appropriate to your group size will be made available. If subsequently you have a larger group – you agree that the cost of the Accommodation will be increased to reflect the increased use. The additional cost will immediately become due for payment and this additional cost will be deducted from the cautionary deposit. If the additional cost is greater than the cautionary deposit, you authorise us to debit any card details held for you with the appropriate charge (which will be notified to you in advance).
      4. We will make every effort to make the Accommodation available to you on time. However, there may be delays due to an Event Outside Our Control. See clause 9 For Our responsibilities when an Event Outside Our Control occurs.
      5. If you do not provide payment for the Accommodation when it is required, access to Accommodation will not be permitted.
      6. Pets are welcome in the River Run Cottages, however pets are only permitted when specified within the Booking and agreed by Us. Please see clause 15 for further details.
      7. Smoking is strictly prohibited at the Property.
      8. Broadband internet access is provided at the River Run. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of the internet access can be guaranteed nor will We be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services not being available or failing.
      9. You shall take proper care of the River Run and its contents during your stay with Us and you may lose your cautionary deposit (as defined in clause 5) and/or receive an invoice for any damage caused or loss suffered if the River Run and its contents are not left in the same condition in which it is found at the beginning of the Accommodation.
      10. Please refrain from using sellotape or blue-tac when decorating for any given party/event.
   5. Cautionary Deposit
      1. A deposit will be required to be paid by you in respect of damage to the River Run, damage or loss of contents, damage or loss of keys, excessive or incorrect use of facilities (including, but not limited to, internet and other amenities provided in the Property). An amount of €300 is payable per unit for the purpose of this cautionary deposit which will be due for payment at the time of booking. For large group bookings, a deposit of €100 per guest will be required to protect River Run House & Cottages from accidental damage and to cover any remedial costs. The cost to remedy any soiled furnishings, which require professional care or excessive housekeeping, will also be recovered from the deposit paid. If the cost exceeds the cautionary or group deposit, this will be charged by Us and paid by You.
      2. The cautionary deposit, or group deposit, will be paid one week before the Check-In Date. We will endeavor to remind you of the same but it is your responsibility to ensure any requested deposit is paid to Us before your Check-In Date.
      3. If you fail to pay a deposit upon request and before the Check-In Date, we will attempt to charge your card details for the sum of the deposit amount and you hereby authorise us to do so. If the cautionary deposit payment is not received before the check in date we reserve the right to cancel the accommodation and terminate this contract.
      4. Alternatively, rather than paying a cash cautionary deposit (as per above), you may leave a credit/debit card detail on file with us for this purpose. No transactions will be put through the card without first Us advising you of the damage and the associated costs involved.
      5. We reserve the right to invoice you and/or attempt to charge your card details (where provided) in order to recover reasonable costs if the deposit paid under this clause 5 is insufficient to repair or replace any damage caused to the Property and/or its content during your Accommodation.
      6. We will assess the Property after your Accommodation and will:
         1. Provide you with a refund of the deposit made under this clause 5; or
         2. Inform you of the amount to be retained and the reasons therefore; or
         3. Inform you of the amount to be further charged; or
         4. A combination of any of the above at Our discretion.
   6. Price and Payment
      1. The price of the Accommodation will be set out at the time you place your Booking and when We confirm your booking.
      2. Payment may be made by debit card, credit card or bank transfer.
      3. Bank Transfers must be in cleared funds by the deadlines for payment as set out in this agreement and cannot be used for payments of the minimum deposit as detailed at clause 6.8.
      4. Cheques may not be used for payment of any sums due under this agreement without our prior written approval.
      5. Any bank or transfer charges shall be borne by you.
      6. Payment may only be made in the currency as shown in the Booking.
      7. Where VAT is chargeable, it is included in the sums given. If the VAT changes between the date of the Booking and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Accommodation in full before the change in the rate of VAT takes effect.
      8. You must pay a minimum deposit of 30% of the total cost of the Accommodation at the time you place your Booking and the balance of the price at least six weeks before the Check-In-Date, unless the Check-In-Date is less than six weeks from the date of the Booking, in which case the full balance of the price must be paid at the time you place your Booking.
      9. If you fail to pay the balance of the cost of your Accommodation upon request and before the Check-In-Date, We will attempt to charge your card details (where provided) for the sum of the balance amount and you hereby authorise us to do so.
      10. If you do not make any payment due to Us by the due date for payment, We may cancel your Accommodation and terminate this contract. In these circumstances, your rights to a refund are set out in clause 10.
   7. Legal Rights
      1. As a consumer, you have the legal rights in relation to Accommodation not offered to you with reasonable skill and care, or if the Service is not as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau. Nothing in these Terms will affect these legal rights.
      2. The full extent of Our liability is as set out in the Agreement in clause 8 below.
   8. Our Liability to You
      1. If we fail to comply with these Terms for the Booking of Accommodation, then We are responsible for any loss or damage you suffer which is a foreseeable result of Our breach of the said Terms or which is a foreseeable result of any negligence on Our part. We do not accept any responsibility for any loss or damage which is not reasonably foreseeable by us. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time We entered into this contract. For the avoidance of doubt, We are not responsible for any transport and/or alternative accommodation costs and are not responsible for matters pertaining to the state of the Accommodation.
      2. Neither party limits its liability for;
         1. Death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
         2. Fraud or fraudulent misrepresentation.
      3. We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Us.
      4. We do not limit our liability to you in respect of your statutory rights under the Sale of Good and Supply of Services Act 1980 as amended.
      5. We do not have any responsibility or liability to you (other than as outlined above) for the loss of or damage to any of your items, belongings or vehicles howsoever caused.
   9. Events Outside Our Control
      1. No party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for 2 days, the parties not affected may terminate this agreement by giving 5 day’s written notice to the affected party.
      2. Should any event or circumstance beyond Our reasonable control occur which means accommodation cannot be provided to you, we must inform you as soon as possible so alternative accommodation or a refund can be arranged for you.
      3. Due to Coronavirus (COVID-19) now being a known event, standard terms and conditions will apply to cancellations for bookings taken on or after 1st December 2020. Standard terms and conditions will remain applicable should your hometown be placed under a local lockdown making you unable to travel to the property, however in the event of a national lockdown, or local lockdown of the property’s location, we will arrange for your stay to be postponed but cannot offer a refund.
   10. Your Rights to Cancel and Applicable Refund
       1. You may cancel a Booking for Accommodation up to eight weeks before the Check-In Date by contacting Us in writing with a copy of your invoice/booking confirmation. We will confirm your cancellation in writing to you.
       2. If you cancel a Booking under clause 10.1, the deposit made at the time of placing the Booking will not be refunded to you. Any additional deposit will be refunded to you.
       3. However, if you cancel a Booking for Accommodation under clause 10.1 and We have already started work on your Booking by that time, you will pay Us any costs We have reasonably incurred in starting to fulfil the Booking and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact Us.
       4. Where you have cancelled a Booking because of Our failure to comply with these Terms or if We change these Terms under clause 3.1 and you elect to cancel the contract (except where We have been affected by an Event Outside Our Control), you do not have to make any payment to Us.
       5. If you cancel a Booking for Accommodation less than eight weeks prior to the Check-In Date and we are unable to offer the Accommodation to another party we reserve the right to invoice you for an amount up to 100% of the cost for Accommodation as outlined in the Booking.
       6. We will charge an additional €30 (including VAT) administrative charge if you cancel the Booking at any time prior to the Check-In Date.
       7. Once you have accessed the Property or the Check-In Date has passed (whichever is earlier), you may only cancel the contract for Accommodation by giving Us written notice if We:
          1. break this contract in any material way;
          2. go into liquidation or a receiver or an administrator is appointed;
          3. change these Terms under clause 3.1 and you elect to cancel the contract; or
          4. are affected by an Event Outside Our Control.
   11. Our Rights to Cancel and Applicable Refund
       1. We may have to cancel a Booking before the start date for the Accommodation, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Accommodation. We will promptly contact you if this happens.
       2. If We have to cancel a Booking under clause 11.1 and you have made any payment in advance for Accommodation that has not been provided to you, We will refund these amounts to you.
       3. We may cancel the contract for Accommodation at any time with immediate effect by giving you written notice if You;
          1. do not pay Us when you are supposed to. This does not affect Our right to charge you interest at the rate of 8% per year; or
          2. break the contract in any other material way.
   12. Information About Us and How to Contact Us
       1. If you have any questions or if you have any complaints, please contact Us. You can contact Us by calling Us on 086-4114225, emailing Us at riverrunhouse@gmail.com or by contacting Us using the online contact form.
       2. If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us by email at riverrunhouse@gmail.com or by using the online contact form. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by email to the address you provide to Us in the Booking.
   13. How We May Use Your Personal Information
       1. We will use the personal information you provide to Us to:
          1. provide the Accommodation;
          2. process your payment for Accommodation; and
          3. inform you about similar products or services that We provide. You may stop receiving these at any time by contacting Us.
   14. Other Important Terms
       1. We will provide you with a comprehensive property guide for your reference. The property guide will contain all the information required to enjoy your stay together with recommendations for things to do and places to visit. In the interests of security, you agree to keep such sensitive information confidential and will not print or discuss the contents of the property guide with any person not included in the booking party.
       2. No liability is accepted by Us in respect of any injury, loss or damage caused or sustained while engaging or participating in any of the activities or visiting any of the locations which may be referred to in the said property guide.
       3. You acknowledge that the Owner may enforce any and all of the Terms of this agreement against you.
       4. Except for You, & Us, no other person shall have any rights to enforce any of its terms. No-one other than such individuals as are listed in the Booking may enjoy the Accommodation.
       5. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
       6. If We fail to insist that you have not performed any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
       7. These Terms are governed by Irish law. All parties agree to submit to the non-exclusive jurisdiction of the Irish courts. However, if you are a resident of the United Kingdom you may also bring proceedings in the United Kingdom.
   15. Additional Pet Specific Terms & Conditions
       1. While River Run Cottages are pet-friendly properties, please note that there are no specific property modifications that have taken place to accommodate pets.
       2. An additional accommodation charge of €30 per dog is applicable for bookings that include dogs. This additional charge will be clearly detailed against your booking and the fee is payable prior to your arrival at the property. There will only be two (max 20kg) allowed per booking.
       3. Please do not leave your pets alone or unsupervised in the property at any time during your stay.
       4. Pets are not permitted in the bedrooms or on the furniture at any time.
       5. For the safety and comfort of your dog, we request that owners exercise due diligence at all times, especially where the property is located near a road and livestock. We cannot accept responsibility for the safety of your pet.
       6. We request that you bring your own pet provisions, including bedding.
       7. Pets should be cleaned and fully dried off before entering the property after being outside.
       8. In the interests of hygiene, health and safety and out of consideration for others, it is important that you clean up after your pet and dispose of any mess in a sanitary and responsible manner.
       9. You are responsible for any damage caused by your pet, whether inside or outside the property. If extra cleaning is required as a result of a Client having pets in the property, this will be deducted from your cautionary deposit.

The River Run Team
Date last modified: 24th October 2023

Cleaning
Clients are expected to leave the property clean and tidy. All bins to be emptied and rubbish removed to the refuse area located at the end of the River Run car park (beside the main house). All used dishes and utensils placed in the dishwasher and turned on. Please handwash all pots, saucepans and wooden boards – these are not dishwasher proof. All surfaces to be wiped. Used towels should be placed in the showers. All furniture to be positioned where found. All unused food and beverages must be disposed of.

General Waste
The refuse area is located at the end of the River Run car park (beside the main house). The large black lid bin is for general waste, the large blue lid bin is for food waste and the small black lid bin is for glass and bottles. Refuse is collected every Tuesday morning.

Window Blinds
Please ensure blinds and curtains are opened and closed using the pulley metal chain to the side, these are hand-made items and expensive to repair, the cost of which will be charged to the lead guest.

Damages
The property must be left as found. The cost of repairs or replacement of damaged or missing property will be the responsibility of the lead guests. Any unfortunate incidents of soilage (through illness) must be reported on check out. These areas will need deep cleaning or replacement – failure to report these immediately will incur an excessive cleaning charge to the lead guest.

Termination Due To Misconduct
Rental of the accommodation may be terminated with no refund at the owner’s discretion if guests behave in a disruptive manner, cause a nuisance or disturbance, exceed occupancy level, cause damage to the property or in any other circumstances deemed unreasonable.

Arrival & Departure Times
You may check-in from 5pm and the property must be vacated by 10am on the day of departure, unless agreement has been made in advance.

Client Property
The owner is not responsible for any loss or damage to valuables or property left behind during the stay or on departure.

Number of Occupants
The number of persons stated on the booking request must not be exceeded.

Smoking
Smoking inside the property is not permitted.

Visitors
Guests Visiting occupants are asked to leave the premises by midnight. Please have respect for our neighbours on departure.

Issues
If you have any issues with the property, please let us know as soon as possible and we will do our utmost to rectify them. If anything is missing, please let us know, we will do our best to accommodate any requests.

Safety and Security
Central heating should not be left on if the property is unoccupied. Please do not leave chargers switched on overnight. Please ensure all windows and doors are locked if leaving the property. CCTV is in operation externally around the property 24 hours per day.

Full details of the above can be found in our Terms & Conditions.

WIFI CODE
The WIFI code for River Run House & Cottage is: Riverrun2020

HOT WATER
The control for hot water is located in the cupboard under the stairs (single door behind armchair), the panel has an on/off button to turn hot water on for ½ hour, 1 hour, 1 ½ hours etc… We advise for early morning hot water that the dial is turned on the night before for an hour or so, just to ensure adequate hot water for our guests.

HEATING
ATC smart electric heaters have been installed in the three cottages and two apartments, these are energy efficient and offer immediate heat. The switch (with orange light) besides each heater switches the unit on/pff at the mains, the button to the side of each radiator switches the power on and then the

We have installed a Defibrillator at River Run House & Cottages for the use of our guests in the event of an emergency.

The location of the cabinet is to the left of the side kitchen door at the end of the Main House. The cabinet is alarmed and the alarm will emit a loud siren on opening.

This device is highly important and River Run staff have been trained as Cardiac First Responders with the Irish Red Cross and are familiar with the operation of the machine. While the AED will prompt users with a step-by-step guide on its usage during a cardiac emergency – it should only be used by a person who has completed first aid training and who deems themselves familiar and confident with its correct usage.

Contact Numbers for AED Trained River Run Staff:
Caragh Walsh – 086 2805670
Marcella Slattery – 087 6879502
Kayleigh Boland – 089 2494658
Laura Leenane – 087 4324553

The fire pit seating area is available to all guests at River Run House & Cottages.

Please take care when using this facility and be mindful of our younger guests when the fire pits are in use. River Run House & Cottages accept no liability for their misuse or irresponsible behaviour.

Fire lighters, kindling and logs are available in the storage box adjacent to the seating area. Please do not use flammable gas or liquid when starting the fire pits, a small amount of fire lighters should be adequate. Please do not use the fire pits in windy weather or adverse conditions. There are long handled safety lightwers in each cottage, these can be used to starty the fires, please return these to your cottages afterwards, for best safety practices.

Bins are located beside the benches for refuse, when used – these should be disposed of in the communal refuse are at the end of the car park (past the main house). Extra bin bags are in each refuse bin. Bottle bins are provided for the disposal of glass bottles. We would appreciate if you could clear any debris from this area after use – the area is visible from the village and the Terryglass Tidy Towns Committee work very hard to keep the village looking pristine.

Many thanks for your co-operation.